Terms and conditions
Dear Customer, in this section you will find the conditions of sale of Teby Crib products that are distributed by Steinmann & Co. If you need more information please do not hesitate to contact us by email at [email protected] or by calling at +39347948500.
The www.teby.it site is an e-commerce site accessible via the Internet, open to any user of this network. It is managed by the company Steinmann & Co SAS of Cristina Colombo, located in Via Cappelletta 46 – 20857 – Camparada MB
Product offers and prices are valid within the limit of available stock as they are visible on the site.
In addition to the photographs reproduced and illustrating the products presented, the customer is invited to consult the description of each product to know its features.
The provision of personal data collected in connection with distance selling is required. This information is needed for order processing and delivery and invoice preparation. This information is strictly confidential.
The prices shown on the website are inclusive of VAT and all other taxes; transport costs will be charged separately, depending on the type of shipment, which can only be made by tracked courier. Shipping costs will always be calculated in the shopping cart according to the destination address. No additional charges will be requested after the order has been paid for, with the exception of customs charges which will be requested for orders outside the European Union. Customs charges will be calculated by the customs of the buyer’s country and will be paid to the customs.
You can order online through our website.
Order by email:
If you are more comfortable ordering by email, please send a request to [email protected] and we will help you complete your order.
All orders will be processed promptly on the same day or next day. For orders coming from Friday afternoon to Sunday, the next business day will be processed, except for holidays and holidays.
Upon receipt of the order, the Purchaser must verify the conformity of the products received under his control. Any abnormality regarding delivery (ie missing or damaged products) must be notified within 5 days of receipt of the products at the following address: [email protected]
You can choose to pay in several ways:
– Credit Card (Paypal)
– Early bank transfer
Credit Card / through Paypal Circuit
You can buy your Teby’s products safely and quickly, using the Paypal payment method.
Some credit, debit or prepaid credit? There are so many payment methods … Paypal simplifies your life.
Choose to sign up for PayPal, and when you make your payments, wherever you are, you will not need to enter your card’s codes, but just type your email and password.
Transaction takes place fast, halving your times and your data remains secure, secure, and never visible to external users. You will also be able to check all your transactions directly on your PayPal account, totally free of charge.
The PayPal system accepts these cards
The benefits of paying with PayPal are two: secure transactions and speeds, because the payment is at the same time as the transaction and the merchandise will be put into operation as scheduled.
If you want more information visit PayPal site
You may want to make a bank transfer either from the bank desk or from your online access.
Bank transfer is a very secure but somewhat slow system, because it will take 2/3 business days to credit to our current corporate account. Only when we see the credit we can ship the goods.
The amount must be paid using the following bank coordinates:
BIC Swift BAPPIT21O83
Banca Popolare di Milano
Steinmann & Co sas
Via Cappelletta 46, 20857 – Camparada MB
Specify in the Caution “Teby Cradle” and the number of your order.
Following the basic rule of recycling and re-use, where possible we will use recycled boxes to give life again to the products that would be destined for the sludge.
RIGHT OF WITHDRAWAL
If you are not happy with the products you have purchased, you can return them within 15 days and we will refund the corresponding amount paid. You can also make a partial return or ask us to exchange the products (any additional shipping will have to be recalculated).
The right of withdrawal is guaranteed by Legislative Decree 21/2014, on the protection of consumers in respect of distance contracts.
An essential condition for the exercise of the right of withdrawal is the return of the products intact in their original packaging (the goods must not have been used, or tampered with or washed).
Method of withdrawal
Send an e-mail to [email protected]
To obtain reimbursement of the amount paid, the consumer must:
– Send back to Steinmann & Co sas by courier the product to which the withdrawal refers, using a tracked courier.
– The shipment will be at your expense.
– We strongly advise you to use our courier, which can arrive directly at your home or you can deliver to the nearest UPS point https://www.ups.com/dropoff/?loc=it_IT.
Simply send us an email and we will prepare a pre-filled waybill for you to attach to the package.
– The cost of the UPS courier for the withdrawal is 12,00 euro for all products except menstrual panties. – The cost of the UPS courier for the withdrawal of menstrual panties is 6,00 euro.
– Costs valid in the European Union
The address to which to send them is:
Steinmann & Co sas
Via Cappelletta, 46 Camparada 20857 (MB)
The reference number to be given to the forwarder for any information is: : 3479489500
Add a copy of the receipt or invoice of the purchased goods to the package
The product you wish to return must be received no later than 15 days from the date of receipt of the same.
The costs of packaging and shipping the return are borne by the customer and are excluded from reimbursement, as required by Italian law, unless you have received defective, damaged or incorrect products.
The products must be returned intact in their original packaging and with a suitable outer packaging to avoid damage in transit. In the absence of the above requirements, the products will be rejected and returned to the sender.
Returns of washed or worn products are not permitted.
The customer is requested to return the goods or deliver them to us without undue delay and in any case within 14 days from the day on which he notified us of his withdrawal from this contract. This deadline is met if you return the goods before the expiry of the 14-day period.
Methods of refunding the amount paid
Steinmann & Co will provide for the refund by means of payment chosen by the customer between bank transfer or Paypal. Pursuant to art. 56 of the Consumer Code, the deadline for reimbursement by the seller is 14 days from receipt of the notice of withdrawal, the refund may be withheld beyond 14 days if the goods do not arrive at our warehouse and do not meet the warranty conditions.
For any further information regarding the exercise of the right of withdrawal, please send an e-mail to [email protected]
Legal guarantee of conformity and coverage and exclusion clauses.
The products are covered by the legal guarantee of conformity (equal to two years) pursuant to Articles 128 et seq. of the Consumer Code.
Products that do not meet your expectations, generated in any way, cannot be considered defective for the purposes of this warranty. In addition, the warranty excludes damage caused by: misuse, normal use, damage, alteration, alteration, incorrect maintenance of the garment, negligence or negligence, damage caused by falls and/or accidents, or any change due to external causes, including any repair carried out by unauthorized persons, damage caused by other causes / acts beyond the control of Steinmann & Co; subjective assessments of the user, such as comfort and fit; damage due to prolonged exposure to light and/or heat sources and/or detergents deemed unsuitable and/or chlorine. The warranty does not cover used clothing and clothing described as second-choice items.
The proper functioning of baby nappies, swimwear, clothing and all menstrual and incontinence products as well as household products are totally subjective and the responsibility of the user. Ways and times of use, changing nappies/ pads etc., washing and care are the responsibility of the purchaser, therefore the guarantee does not cover subjective malfunctions.
The conventional warranty is limited only to products purchased directly by the customer from Steinmann & CO.
Please write to [email protected]
Washable nappies and menstrual products are a product that needs some more explanation, so we have created a very rich section of faq, we recommend you read our advice carefully to resolve common doubts, but if you do not find answers to your questions, please do not hesitate to contact us by email at [email protected] or by calling +39 3479489500. We will be happy to accompany you in the use of our diapers!
JURISDICTION AND PLACE OF JURISDICTION
Any dispute relating to the application, execution, interpretation and violation of purchase contracts entered into online through the website www.teby.it is subject to Italian jurisdiction. Any dispute between the customer and Steinmann & co sas shall be settled by the court in whose district the customer has his residence or domicile. Before bringing the matter before the aforementioned judicial authority, Steinmann & co sas and the Customer shall have the right to use the conciliation service governed by the regulations of the Conciliation Service of the relevant Chamber of Commerce of Steinmann & co sas or another equivalent conciliation service, provided by the Chamber of Commerce or by the
The European Commission has set up an online platform that provides an alternative dispute resolution tool that can be used by the European Consumer to resolve non-judicial disputes relating to contracts for the sale of goods and services concluded online and/or arising therefrom, so if you are a Consumer established in Europe, you can use this platform to resolve any disputes arising from the online contract concluded on this site. the European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
ORDER CONDITION FOR RETAILER
Below you can read the order conditions applied for all Teby products.
If you need more information, please do not hesitate to contact us by e-mail [email protected]
The website www.teby.it is an e-commerce site accessible via Internet, open to any user of this network. It is cured by Cristina Colombo’s company Steinmann & Co. SAS, having its Headquarters in Via Cappelletta 46 – 20857 – Camparada (MB).
Products offers and prices are valid within the limit of the available stock, as they are visible on the site.
The customer is kindly invited to consult the description of each product, in addition to the pictures showing the merchandise, in order to know its features.
It is required the provision of personal data collected in relation to the remote retail sales. This is necessary information for processing and delivering the orders and for preparing the invoices. It is strictly confidential.
The offers and prices of the products are valid within the limits of available stocks, as they are visible on the site. Offers for individuals and retailers are not the same.
FOREIGN SHIPPING COSTS:
Shipping costs are fixed
The invoice will be issued on the delivery day.
METHOD OF PAYMENT:
Payment must be made immediately and in full (except for pre-orders) after confirmation of the order in the following account:
Header/ beneficiary: STEINMANN & CO SAS
BIC Swift BAPPIT21O83
Name of our Bank: Banca Popolare di Milano
Reason: Specify your Business name and order number.
The order is sewing after the payment has arrived at our bank.
If payment is not received after seven days, the order will be delated.
Please note that we also accept payments from accounts outside the European Union (EU). However, we do not bear the costs of banking transactions.
For non-EU sales, customs and VAT will be paid by the customer.
Around 10 working days from the moment of credit to our bank account. For the orders over 2.000,00 euro the delivery time will be will be agreed from time to time
We are sending the tracking number to control your shipment.
PACKAGING FOR SHIPMENT:
Following the basic rule of recycling and re-use, when possible we will use recycled boxes in order to give life once more to products destined to the shredder.
The warranty policy is very simple, if a customer should encounter a problem arising from a factory defect, after the appropriate checks, we will send you the replacement goods with the next order. Write to or[email protected] attaching your order and photographs of the defect.
Coverage and exclusion clauses
The warranty covers any possible manufacturing defect or fault of the materials used to realize the product. Products that are not in compliance with your expectations, generated in any way, cannot be considered as defective for the purpose of the present warranty. In addition, the warranty excludes damages caused by: improper usage, normal use, damages, alterations, incorrect maintenance of the item of clothing, negligence or neglect, damages caused by falls and / or incidents, or any change due to external causes, included any repair made by unauthorized persons, damages caused by other causes / acts outside Steinmann & Co control; user’s subjective assessments, such as comfort and wearability; damages due to the prolonged exposure to light and / or heat sources and / or detergents considered not suitable and / or chlorine. The warranty does not cover second hand items of clothing and those described as second choice items.
The conventional warranty is restricted only to the products bought by the customer from Steinmann & CO.