terms and conditions

Dear Customer, in this section you will find the conditions of sale of Teby Crib products that are distributed by Steinmann & Co. If you need more information please do not hesitate to contact us by email at culladiteby@teby.it or by calling at +39 320 3433606.

The www.teby.it site is an e-commerce site accessible via the Internet, open to any user of this network. It is managed by the company Steinmann & Co SAS of Cristina Colombo, located in Via Cappelletta 46 - 20857 - Camparada MB

Product offers and prices are valid within the limit of available stock as they are visible on the site.

In addition to the photographs reproduced and illustrating the products presented, the customer is invited to consult the description of each product to know its features.

The provision of personal data collected in connection with distance selling is required. This information is needed for order processing and delivery and invoice preparation. This information is strictly confidential.

The prices displayed on the website include VAT and any other tax; the shipping costs will be counted separately, depending on the type of shipment.


Orders can be made online, by mail.

Order online
You can order online through our website.


Order by e-mail
 If you prefer to order by mail, send a request to culladiteby@teby.it, we will send you a price list for the purchases you want to make. Next, we will send you the item price and shipping. Receipt of order confirmation and payment will ship the goods. For telephone and mail orders the payment method is by bank transfer. See the payment section for more information.



All orders will be processed promptly on the same day or next day. For orders coming from Friday afternoon to Sunday, the next business day will be processed, except for holidays and holidays.

Upon receipt of the order, the Purchaser must verify the conformity of the products received under his control. Any abnormality regarding delivery (ie missing or damaged products) must be notified within 5 days of receipt of the products at the following address: culladiteby@teby.it


Payments

You can choose to pay in several ways:

- Credit Card (Paypal)

- Early bank transfer



Credit Card / through Paypal Circuit

You can buy your Teby Baby's diapers safely and quickly, using the Paypal payment method.

Some credit, debit or prepaid credit? There are so many payment methods ... Paypal simplifies your life.

Choose to sign up for PayPal, and when you make your payments, wherever you are, you will not need to enter your card's codes, but just type your email and password.

Transaction takes place fast, halving your times and your data remains secure, secure, and never visible to external users. You will also be able to check all your transactions directly on your PayPal account, totally free of charge.



The PayPal system accepts these cards

MasterCard

Master

Visa

Visa Electron

American Express

Aura

Discover

The benefits of paying with PayPal are two: secure transactions and speeds, because the payment is at the same time as the transaction and the merchandise will be put into operation as scheduled.

If you want more information visit PayPal site

Bank transfer

You may want to make a bank transfer either from the bank desk or from your online access.

Bank transfer is a very secure but somewhat slow system, because it will take 2/3 business days to credit to our current corporate account. Only when we see the credit we can ship the goods.

The amount must be paid using the following bank coordinates:



Iban: IT85F0503433950000000050950

BIC Swift BAPPIT21O83





Banca Popolare di Milano



Beneficiary:

Steinmann & Co sas

Via Cappelletta 46, 20857 - Camparada MB

Causal:

Specify in the Caution "Teby Cradle" and the number of your order.



Shipping packaging:

Following the basic rule of recycling and re-use, where possible we will use recycled boxes to give life again to the products that would be destined for the sludge.

RIGHT OF WITHDRAWAL

 

If you do not like the products purchased, you can return them within 15 days and we will refund the corresponding amount paid (excluding shipping costs). You can also make a partial return or ask to replace the products (each additional shipment must be recalculated).

The right of withdrawal is guaranteed by Legislative Decree 21/2014, on the protection of consumers in respect of distance contracts.

An essential condition for the exercise of the right of withdrawal is the return of the products intact in their original packaging (the goods must not have been used, or tampered with or washed).

 

Methods of withdrawal

Send by e-mail to culladiteby@teby.it, we'll send you the form for the right of withdrawal

Or call 320 3433606 for additional information.

 

To obtain a refund of the amount paid, the consumer must:

    Send back to Steinmann & Co sas by courier the product to which the withdrawal refers, using a tracked courier.

The address to which to send them is:

Steinmann & Co sas

Via Cappelletta, 46 Camparada 20857 (MB)

The reference number to be given to the forwarder for any information is: 320 3433606

    Add a copy of the receipt or invoice of the purchased goods to the package
    The product you wish to return must be received no later than 15 days from the date of receipt of the same.
    The costs of packaging and shipping the return are borne by the customer and are excluded from reimbursement, as required by Italian law, unless you have received defective, damaged or incorrect products.
    The products must be returned intact in their original packaging and with a suitable outer packaging to avoid damage in transit. In the absence of the above requirements, the products will be rejected and returned to the sender.
    Returns of washed or worn products are not permitted.

    The customer is requested to return the goods or deliver them to us without undue delay and in any case within 14 days from the day on which he notified us of his withdrawal from this contract. This deadline is met if you return the goods before the expiry of the 14-day period.

 

Methods of refunding the amount paid

 Steinmann & Co. will refund the customer within 14 days of receipt of the goods at our warehouse by means of the payment method chosen by the customer.

For any further information regarding the exercise of the right of withdrawal, please send an e-mail to culladiteby@teby.it


WARRANTY

Coverage and exclusion clauses

The warranty covers any manufacturing defects or defects in the materials used to manufacture the product. Products that do not meet your expectations, generated in any way, cannot be considered defective for the purposes of this warranty. In addition, the warranty excludes damage caused by: misuse, normal use, damage, alteration, alteration, incorrect maintenance of the garment, negligence or negligence, damage caused by falls and/or accidents, or any change due to external causes, including any repair carried out by unauthorized persons, damage caused by other causes / acts beyond the control of Steinmann & Co; subjective assessments of the user, such as comfort and fit; damage due to prolonged exposure to light and/or heat sources and/or detergents deemed unsuitable and/or chlorine. The warranty does not cover used clothing and clothing described as second-choice items.

Limitations

The conventional warranty is limited only to products purchased directly by the customer from Steinmann & CO.
Please write to culladiteby@teby.it

 

SERVICE


Washable nappies are a product that needs some more explanation, so we have created a very rich section of faq, we recommend you read our advice carefully to resolve common doubts, but if you do not find answers to your questions, please do not hesitate to contact us by email at culladiteby@teby.it or by calling 320 3433606. We will be happy to accompany you in the use of our diapers!

JURISDICTION AND PLACE OF JURISDICTION

Any dispute relating to the application, execution, interpretation and violation of purchase contracts entered into online through the website www.teby.it is subject to Italian jurisdiction. Any dispute between the customer and Steinmann & co sas shall be settled by the court in whose district the customer has his residence or domicile. Before bringing the matter before the aforementioned judicial authority, Steinmann & co sas and the Customer shall have the right to use the conciliation service governed by the regulations of the Conciliation Service of the relevant Chamber of Commerce of Steinmann & co sas or another equivalent conciliation service, provided by the Chamber of Commerce or by the

The European Commission has set up an online platform that provides an alternative dispute resolution tool that can be used by the European Consumer to resolve non-judicial disputes relating to contracts for the sale of goods and services concluded online and/or arising therefrom, so if you are a Consumer established in Europe, you can use this platform to resolve any disputes arising from the online contract concluded on this site. the European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr



ORDER CONDITION FOR RETAILER



Welcome Reseller,


Below you can read the order conditions applied for all Culla of Teby® products.
 
If you need more information, please do not hesitate to contact us by e-mail culladiteby@teby.it

The website www.teby.it is an e-commerce site accessible via Internet, open to any user of this network. It is cured by Cristina Colombo’s company Steinmann & Co. SAS, having its Headquarters in Via Cappelletta 46 – 20857 – Camparada (MB).

Products offers and prices are valid within the limit of the available stock, as they are visible on the site.

The customer is kindly invited to consult the description of each product, in addition to the pictures showing the merchandise, in order to know its features.

It is required the provision of personal data collected in relation to the remote retail sales. This is necessary information for processing and delivering the orders and for preparing the invoices. It is strictly confidential.

PRICES:

The offers and prices of the products are valid within the limits of available stocks, as they are visible on the site. Offers for individuals and retailers are not the same.

FOREIGN SHIPPING COSTS:

Shipping costs are fixed

INVOICE:

The invoice will be issued on the  delivery day.

METHOD OF PAYMENT:

Payment must be made immediately and in full (except for pre-orders) after confirmation of the order in the following account:

Header/ beneficiary: STEINMANN & CO SAS

Iban: IT85F0503433950000000050950

BIC Swift BAPPIT21O83


Name of our Bank: Banca Popolare di Milano

Reason: Specify your Business name and order number.

The order is sewing after the payment has arrived at our bank.

If payment is not received after seven days, the order will be delated.

Please note that we also accept payments from accounts outside the European Union (EU). However, we do not bear the costs of banking transactions.

For non-EU sales, customs and VAT will be paid by the customer.

SHIPPING TIMES:

Around 10 working days from the moment of credit to our bank account. For the orders over 2.000,00 euro the delivery time will be will be agreed from time to time

We are sending the tracking number to control your shipment.

PACKAGING FOR SHIPMENT:

Following the basic rule of recycling and re-use, when possible we will use recycled boxes in order to give life once more to products destined to the shredder.

WARRANTY:

The warranty policy is very simple, if a customer should encounter a problem arising from a factory defect, after the appropriate checks, we will send you the replacement goods with the next order. Write to culladiteby@teby.it attaching your order and photographs of the defect.

Coverage and exclusion clauses

The warranty covers any possible manufacturing defect or fault of the materials used to realize the product. Products that are not in compliance with your expectations, generated in any way, cannot be considered as defective for the purpose of the present warranty. In addition, the warranty excludes damages caused by: improper usage, normal use, damages, alterations, incorrect maintenance of the item of clothing, negligence or neglect, damages caused by falls and / or incidents, or any change due to external causes, included any repair made by unauthorized persons, damages caused by other causes / acts outside Steinmann & Co control; user’s subjective assessments, such as comfort and wearability; damages due to the prolonged exposure to light and / or heat sources and / or detergents considered not suitable and / or chlorine. The warranty does not cover second hand items of clothing and those described as second choice items.

Limitations

The conventional warranty is restricted only to the products bought by the customer from Steinmann & CO.